You need your staff to be happy with the IT, and what better way to check than to ask them? iOK is our custom built feedback system, which prompts users to quickly describe if their IT is OK, or not OK, with a simple thumbs up or thumbs down response. PMs, area managers, and our staff can then identify issues that are affecting users often before they become a more serious problem or frustration.
What does iOK do?
Familiar to users for decades, Word, Excel, Powerpoint and Outlook are mainstays of document and email creation and handling. Most users now opt to purchase these applications via subscription; indeed the last "retail" version of the Office apps that will be able to be "purchased" is Office 2019. All future deployments will need to be subscription based. Whilst somewhat more costly over time, this does have the advantage that the software is automatically kept up to date and secure.
iOK feedback system
Getting to the core of the issue
If the customer is happy, great! If not, iOK offers to collect more detailed information, and will raise this directly with us as a ticket, for investigation by our helpdesk. It will also be noted in reports that can go to your site and area and group managers.
Tickets raised
Slack paved the way, but Microsoft has done an excellent job of creating a messaging, video and audio application that has moved to the heart of many business' internal communications. Teams has further come into its own in the COVID-19 pandemic, allowing businesses to continue to communicate and collaborate easily from any location.
Have a project in mind?
Dental IT offer a free of charge, no commitment, remote audit to any dental practice. To contact us about this, or get a quote for support, or for any other enquiry, please complete this form and we will contact you back.