Deploying the same telephone system across your group will deliver the following benefits:
Standard dial plans
Consistent music on hold and announcements across the group
Cost savings across all sites
Telephony group strategies
By deploying modern Internet based phone systems, it's possible to host a call centre to handle all inbound or overflow calls from your sites in another location.
Known as "trunks", modern Internet based phone systems can easily have almost unlimited "lines", as each low bandwidth "trunk" goes over the same Internet connection. There should be no more engaged tones for inbound calls, or lack of available lines for outbound calls.
Queues and IVR
Calls can be routed to queues or an IVR system (menu system).
We supply only high end managed switches, to provide reliable high performance connectivity at the heart of your network.
As an alternative to time and day based conditions, you can have a manual day/night setup, to switch between different dial pans and announcements.
Music on hold
You can customise your music on hold with professional studio recording marketing, or your own choice of MP3s.
We supply only the most reliable and safest Internet connection equipment.
Our phone systems support TAPI standards, to allow integration with other software applications; this allows, for example, your software to “click to dial” your customer, or to recognise the incoming caller ID and display the customer name or records ready.
Have a project in mind?
Dental IT offer a free of charge, no commitment, remote audit to any dental practice. To contact us about this, or get a quote for support, or for any other enquiry, please complete this form and we will contact you back.