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Best practice IT
management
You don't want rogue or sub standard or non standard IT. You need to know that the IT systems your IT partner specifies, builds and maintains are adding value to your business.
We partner with a number of the UK's leading IT distributors to ensure access to the latest, best specification and best value products, and can procure bulk discounts on many items.
Wouldn't it be helpful to know now what your costs might be like 5 years or more down the line? We can help you do this. Forecasting is not an exact science by any means, but with our experience in the market and with IT systems generally, we have a good idea of when a refresh might be necessary and how much this might cost.
We can audit sites before or during acquisition, to give you the clearest possible report on the IT standards at a site, and what work may be required to reach your corporate standards.
AD (Active Directory) can be implemented at site or at group level; this allows SSO (single sign on) for your staff across all desktop, remote, laptop and mobile devices.
VPN (Virtual Private Networking) is the most secure Internet tunnelling between sites to allow for data sharing and access across a group of sites, or remote working from site to site or to a network from home.
Our standard server build for corporates utilises virtualisation to give maximum flexibility for server management, migration, upgrade, and disaster recovery. The additional investment required to deploy virtual servers is minimal, and results in more predictable and reliable IT.
We have over a decade's experience of cloud services deployed in Amazon's AWS, Microsoft's Azure, and other public or private cloud systems. Not all your IT data or services can be moved to the cloud (yet), but many can; we can advise and implement your corporate cloud strategy.
We offer standard and custom SLAs depending on your requirements. We can also issue automatic regular reporting on a number of key metrics, including tickets raised into our helpdesk, response and fix times, and which users are "unhappy" with their IT.
We offer regular onsite or remote (Zoom or Teams) consultancy, meetings and reviews with you and key members of your team. The nature of timing of these meetings depends on your corporate structure, and will be customised and agreed with you to support your requirements. We suggest a regular meeting that is entirely security focused.
We can offer your staff training on various topics, including security best practices, basic IT troubleshooting, remote hands, use of network drives, OneDrive, Teams, and other Microsoft applications. The training sessions can be at your premises, at ours, or remotely via Teams or Zoom.
Minimise costs and maximise power and flexibility with Internet based phone systems across your group.
We can advise on and supply the best technologies to balance cost, reliability and performance of your Internet connections. Our corporate customers require everything from basic FTTC broadband connections to full fibre to the premises.
You need your staff to be happy with the IT, and what better way to check than to ask them? iOK is our custom built feedback system, which prompts users to quickly describe if their IT is OK, or not OK, with a simple thumbs up or thumbs down response.
We have been using and recommending Office 365 almost since its inception. Now called "Microsoft 365", this service has evolved to offer so much more than just the Office "suite" and email; we are familiar with and can support many of the 365 services such as OneDrive, Sharepoint, Forms, Planner, Teams and Yammer.
Our custom built ticket system, Flare, allows you to browse all your group's tickets by site, by user, by type, and gives you and your practice managers or area managers visibility of all IT issues affecting your practices.
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IT hardware sales & procurement
Costs and refresh
forecasting
IT auditing, analysis & consultancy
Economies of scale cost savings
Service level
agreements
Security strategy,
& reviews
Active Directory
Ticketing system
VPN
Virtualisation
Cloud Services
Training
Telephony group
strategies
Internet group
iOK feedback
system
Microsoft 365 adoption & optimisation