We offer standard and custom SLAs depending on your requirements. We can also issue automatic regular reporting on a number of key metrics, including tickets raised into our helpdesk, response and fix times, and which users are "unhappy" with their IT (see iOK). We can also offer specific reporting on backup systems functionality, Internet connectivity, and other technical reports if required.
Same day disaster recovery
For networks designed as we recommend (with local imaging and cloud backup systems) we expect to be able to restore your entire system same day, so that it is live the following day.
Service level agreements
Same day onsite response
For server or core network issues (server, switch, or other equipment failure which brings down the entire network), we commit to being onsite same day.
4 hours response time
You will always get an initial response to all issues within a 4 hour timeframe.
Other custom SLAs can be discussed and agreed on request.
Have a project in mind?
Dental IT offer a free of charge, no commitment, remote audit to any dental practice. To contact us about this, or get a quote for support, or for any other enquiry, please complete this form and we will contact you back.